10/22/07 Last week I spoke about the “Members Only” techies group. This week we put a little pink into the blog…our customer service people.
I am not being sexist when I say “pink”. Christina, our Customer Service Manager, thinks pink. You almost have to walk past her computer wearing sunglasses. Every program from Outlook, to Customer Service records and Merchant Purchase Orders swims in hot, iridescent pink. Even her cell phone is pink.
Having said that, and at the risk of a pun, Christina is the one that keeps BSP Rewards customers feeling in the pink. Whether it is a question about an order or details relative to how the rewards mall works, she is the answer lady. When she joined us it took her all of 2 days to learn the system and on the third day she started improving it. Lucky us!
Bethany is our quiet busy bee. She is the coordinator to make sure that all gift card orders are logged in and fulfilled properly and that the shipments go out in a timely manner. I guess it is a high adrenalin position because it doesn’t matter how may vanilla cupcakes she eats, she stays wonderfully slim (Yes, I envy her metabolism).
Jan is the one that double checks and packs the orders. She is precise but processes the shipments in a short order. I must admit that I have a special place in my heart for her even though she is the one person in the organization that doesn’t fully appreciate my constant singing (Others may feel the same, but Jan is the spokesperson).
Here we are nearing the big holiday season and happily our summer time helper Brandon will be off from college and helping us with the ever increasing number of orders. The girls, women, females (to be politically correct) all love him.
The Customer Service Group fully understands, and wonderfully performs, to our 2 basic operating premises.
Our business is not that of just operating the internet’s largest most complete rewards mall. Our business is pure and simple – 110% Customer Service.
Good communication will eliminate 98% of the problems in the world.
Customer service is the center of the BSP Rewards program and they maintain a great working relationship with the other departments and that helps us maintain our “Happy Member” philosophy.
Clients are of course customers as well…but that will be the subject of next week’s blog.
