4/28/09…I just returned from Lexington. The city and the people (our client Fortune Hi-Tech Marketing) were most hospitable.
We are in the midst of expanding our relationship and tweaking our mutual customer service departments to handle the increases in membership. We started with 15,000 Fortune members in our mall and the number has now increased to over 75,000.
Fortune representative enrollment is growing everyday and they are preparing for two more major launches- one for the Spanish market and opening of a Canadian division. BSP Rewards has built specific platforms for each and plans are in place for a May introduction.
Stefanie joined me on the trip and handled the customer service orientation beautifully. They now have an even more excited customer service department with a better understanding of the multi-faceted benefits of the Fortune Rewards Mall. We also discussed how we could improve and enhance our BSP customer service for them.
Additionally, they had Stefanie record an overview of the Mall to be given to all new representatives and I did a video to be offered to all their reps on the mall rebates and commissions. All in all it was a very productive visit and we look forward to presenting at Fortune Fest on Labor Day. They expect over 2,000 attendees – I better begin practicing the presentation right now.
Until next time…..
